Delivery

Where we deliver. We deliver to [all major cities and towns across Pakistan]. If you are not sure we reach your area, message us on WhatsApp before ordering.

Processing time. Orders are usually packed and handed to the courier within [1-2 working days] of confirmation.

Delivery time. Once dispatched, delivery normally takes [3-5 working days]. Remote areas can take up to [7 working days]. These are estimates, and delays can happen during sales, public holidays, or bad weather.

Delivery charges. Delivery is free all over Pakistan

Payment options. [Cash on delivery / bank transfer / JazzCash / Easypaisa / Sada Pay.

Order confirmation. After you order, we may contact you by phone or WhatsApp to confirm your details. Please keep your phone available so the courier can reach you.

Tracking. We will share your tracking number by [WhatsApp / SMS / email] once your order is dispatched.

When your parcel arrives. Please check that the package is sealed and undamaged before accepting it. If it looks opened or damaged, tell the courier and contact us right away.

Returns & Exchanges

Because innerwear is a hygiene product, we have a few simple rules to keep every customer safe.

Returns and exchanges are accepted when:

  • The item is unworn, unwashed, and unaltered
  • The original tags and packaging are intact
  • You contact us within 10 working days of receiving your order

If your item arrives damaged, defective or wrong, message us within [48 hours] of delivery with your order number and clear photos. We will send a replacement or refund the item at no extra cost to you.

We cannot accept returns for:

  • Items that have been worn, washed or altered
  • Items without tags or original packaging
  • [Sale or clearance items, if you want to exclude them]

How to request a return or exchange

  1. Message us on WhatsApp at +92 300 0757 067 or email at [email protected] with your order number and the reason.
  2. We will confirm whether the item qualifies and tell you where to send it.
  3. Once we receive and check the item, we will send your exchange or process your refund.

Return shipping. If the problem is our mistake (wrong, damaged or defective item), we cover the return shipping. For size changes or change of mind, [the customer pays return shipping].

Size exchanges. Exchanges for a different size depend on stock availability. If your size is out of stock, we will offer a refund or another style.

Refunds. Approved refunds are processed within [5-7 working days] to your original payment method. For cash on delivery orders, we will refund by bank transfer.